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  • ISSN[Online] : 2643-9875  ||  ISSN[Print] : 2643-9840

Volume 07 Issue 03 March 2024

Employers’ Feedback on the Expectations and Performance of BSBA Marketing Management Graduates of Mariano Marcos State University: A Gap Analysis
Mediah Perle F. Layaoen
Mariano Marcos State University, City of Batac, Ilocos Norte, Philippines
DOI : https://doi.org/10.47191/ijmra/v7-i03-25

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ABSTRACT:

Getting the employers’ feedback is very crucial in evaluating the quality of graduates Higher Education Institutions (HEIs) produce and the graduates’ employability. This study determines the expectations and graduates’ performance in terms of business/management competencies, marketing skills and personal qualities/attitudes as perceived by employers. The gap analysis between the expectations and performance of graduates will help the HEIs align their academic programs with the need of the industry. Through a descriptive research design and survey questionnaires administered to ninety-five (95) managers, supervisors and senior-level staff, the study assesses the alignment of the program with industry needs. The findings reveal that while graduates excel in certain competencies such as ethical standards, customer service, and people skills, and qualities such as initiative and risk orientation mindset, there are areas for improvement, including communication, stakeholder management and conflict resolution, positive values and work ethics, analytical skills, adaptability, marketplace understanding, database skills, organization and planning, motivational skills, environment and global awareness, reliability, self-discipline, optimism, proactiveness, and productivity. Recommendations are provided to enhance the BSBA Marketing Management curriculum, implement competency development programs, and collaboration and feedback mechanisms between the employers and academic institution to better prepare graduates for employment.

KEYWORDS:

BSBA Marketing Management, business/management competencies, marketing skills, personal qualities/attitudes, employers

REFERENCES
1) Felicen, S. S., and Borbon, J. D., ( 2017) . Employer’s Feedback on the Job Performance of HRA graduates. In Trends and Issues in Interdisciplinary Behavior and Social Science. CRC Press.

2) Md Saad, M.S., Robani, A., Jano, Z. and Ab. Majid, I. (2013). Employers’ perception on engineering, information and communication technology (ICT) students’ employability skills. Global J. of Engng. Educ.

3) Omar, M. Z., Kofli, N. T., Mat, K., Darus, Z. M.,Osman, S. A., Rahman, M. N. A., & Abdullah, S. (2008). Employers’ evaluation on attributes obtained during industrial training. In the Proceedings of the 7th WSEAS International Conference on Education and Educational Technology (EDU’08).

4) Ramirez T., Cruz L., and Alcantara N (2014) Tracer Study of RTU Graduates: An Analysis Researchers World Journal of Arts, Sciences & Commerce.

5) Ranasinghe, A. and Herath, H. (2011) Employer Satisfaction towards Business Graduates in Sri Lanka. International Conference on Social Science and Humanity.

6) Sannadan, J.G.M., Langay, P.L.D. and Guidangen, J.S. (2016) Feedback of Employers on the Performance of Ba-History Graduates of KASC. International Journal of Advanced Research in Management and Social Sciences.

7) Ting, S. and Ying C. (2012) Business Graduates’ Competencies in the Eyes of Employers: An Exploratory Study in Malaysia. World Review of Business Research.

8) Commission on Higher Education. (2017). CHED Memo No. 17, series of 2017

9) Mariano Marcos State University, College of Business, Economics and Accountancy, BSBA Marketing Management Curriculum.
Volume 07 Issue 03 March 2024

There is an Open Access article, distributed under the term of the Creative Commons Attribution – Non Commercial 4.0 International (CC BY-NC 4.0) (https://creativecommons.org/licenses/by-nc/4.0/), which permits remixing, adapting and building upon the work for non-commercial use, provided the original work is properly cited.


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